American Freight Furniture and Mattress in 231 North Eastern Boulevard

Customer Reviews about American Freight Furniture and Mattress:

• ★ ★ ☆ ☆ ☆
  A few months ago, my husband and I purchased a dinette set from this location. When it was delivered, the delivery guy Preston had noticed they sent the wrong chairs but I had noticed the box with the table looked as if it had fallen off of the truck or dropped from a distance. After bringing in the table, they left and came back with the correct chairs. After putting together the chairs, I opened the box containing the table and it had indeed been dropped. It was well after store hours at this point but I still called the delivery guy with my issues. The next morning at 11 sharp, I got a call from the owner. Like he has obviously done before, apologized for it and said that he's send another out by the end of the day. TWO DAYS later, the table finally arrived. They opened the box to make sure that nothing is busted up and I was very pleased with the way it was handled. I was so pleased that we decided to order two more chairs from them. We were told that it took 2 weeks for the chairs to arrive. It was November 27th and we needed them before Christmas. Before they ordered the chairs, we had to pay and that wasn't an issue for us. We paid the full balance of nearly $180 for two Madrid. counter height chairs. Two weeks go by and no chairs. I was told that the truck hasn't come in but I'll definitely have them before Christmas. December 22nd, I gave them another call and I was told that I could pick them up the next day. I was overjoyed to hear that. On the 23rd I got a call from the manager telling me to not come because they wasn't there and he didn't want me to ride there for nothing. He said that he was just have them delivered when they came in. The delivery guy Preston brought to our home at 6pm that night. He told me that they were in a different box because they opened it to make sure that they sent the right chairs because of what happened the first time. Trusting his words, i signed for it then took them upstairs myself. I placed them in a closet, grabbed my things and left home until Saturday night. Christmas morning I pulled out the box, opened it and removed all of its contents. I then took the box to the dumpster. When I returned, I settled myself down to begin assembling the chairs only to find that the chairs HAD ONCE BEEN ASSEMBLED. There were marks on the chairs, the screws were stripped and rusty. and the floor protectors were very worn. There were also four screws missing as well. There were hand smudges all over the wood. There was nothing about those chairs that said NEW. In complete disbelief that Rodney the store manager for charge me full price for two chairs off the showroom floor then have me wait nearly a month to receive them made me a bit irate. Without thinking, I called the store on Christmas morning. After realizing, I messaged the delivery asking for the cell number of the manager and I've yet to receive an response. So as a result, I feel it's very necessary to be waiting in the parking lot with two unassemble Madrid counter height chairs and several questions that gonna require an answer as well as a solution. Until this, I thought very highly of American Freight and its coworkers. Now it's BUYERS BEWARE... there's a reason they say that all sales are finals. For me, I don't want my money back because I do want the chairs. I just want what I paid for and I DID NOT pay for recycled chairs
  By Sylver Hooks, July 12, 2017
• ★ ★ ★ ☆ ☆
  Overall, I'm satisfied with my purchase at the Montgomery, Alabama location. Management was very good. Prices seemed to be excellent. Quality seemed to be excellent. Selection was very good. The -2 star is because of my delivery. I paid $75 cash for delivery, which is fine. But, after all my furniture was placed inside my apartment and the delivery men left, I failed to check to make sure everything was delivered correctly. The next day I open the box that contained my headboard and it was the wrong size and color. Management had a new headboard delivered to me, but the delivery man refused to take back the incorrect headboard because he said, "I don't have the paper.", so I took the headboard back to the American Freight warehouse. Within the next few days, I opened the mirror to my dresser and it was the wrong color. I took the mirror back to the American Freight warehouse and management swapped it out for me. In the end, I happy with my furniture but it appears my $75 delivery cost was wasted on my end due to the driving back and forth a few times to fix a few mistakes the delivery men made with my purchase. Before the delivery men leave your location, double check your furniture.
  By Josh Yates, July 11, 2017
• ★ ☆ ☆ ☆ ☆
  Words along can't tell how I feel right now about this company and the warranty they sell you. All I can do is Bless them and pray for them and forgive. I learn my listen.
  By Glenda Harris, April 01, 2017

Photo gallery of American Freight Furniture and Mattress

About American Freight Furniture and Mattress in Montgomery